Best Practices

This two-hour session involves identifying your top four sales people, compiling and categorizing a list of their skill sets and then presenting them to the rest of the sales group.  The top four sales people are put on a panel and Mr. Mitchell facilitates the interchange of ideas between the top four and the rest of the group.

Sales Force Automation

This presentation can be as long as you want.   It offers techniques and specific actions that you can take to automate many of the sales functions.  It will help you improve your bottom line and can be put to work immediately. Material is taken from our full-day program on Sales Force Automation.

Negotiations

This two-hour presentation includes an interactive presentation of the factors that lead to improved negotiation results.  It offers techniques and specific actions that will improve your bottom line and can be put to work immediately.

Lead Management

This two-hour presentation has everything you need to know about proper lead management.   It starts off with why you need to manage leads properly and gets into Access databases that handle lead fulfillment and lead tracking.

How To Set Up A Tele-Marketing Center

This presentation starts off with a discussion of why you should have a call center.   From there techniques are taught  to screen and qualify prospects and convert them to customers. Then the presentation goes into the hardware and  software necessary to get up and running very economically.

Counter Courtesy

This presentation provides everything a counter employee needs to know to turn customers on when they visit your "will-call" counter or step up to your show room counter.

Telephone Skills

This presentation can run as long as you want.  The material comes from our full-day program that we call Inside Sales Excellence.

Relationship Selling

This presentation can run as long as you want.  The material comes from our full-day program that we call Relationship Selling.

Closing

This presentation provides a new definition of closing.  We present our unique understanding of the purchase cycle and show why account focus is so important to generate additional business.

E-Commerce Impact On Industrial Distributors

This presentation provides specific strategic recommendations for industrial distributors and helps attendees predict the impact that E-Commerce will have on this traditional channel.

Teamwork Training

Our teamwork trainer, Laura Stankiewicz, has a bunch of "exercises" that take about 30 to 45 minutes to complete.  The exercises involve break-out groups, which show the participants the importance of communication and co-operation and Laura's warm and bubbly summary sessions are very powerful.

Dealing With Price

This presentation begins with the importance of making a profit and what the sales price has to pay for.  It then moves into how the market is divided according to emphasis on price.  The last half provides specific techniques to hold the line on price.

Customer Databases

This presentation takes advantage of our experience with databases and involves a description of relational databases and detailed recommendations on database design along with examples and demonstrations.  Material is taken from our program on Sales Force Automation.

Using pcANYWHERE For Remote Access

This presentation shows how a remote sales person can connect to headquarters and "take over" a desktop computer.  It involves a detailed explanation on how to set up pcANYWHERE and an actual demonstration. Material is taken from our program on Sales Force Automation.

Internet Web Site Design

This presentation shows the attendees how to set up a web site.  A variety of software applications are used including FrontPage, PaintShopPro, Microsoft's Image Editor and others.  The presentation also provides attendees with a detailed list of what should be included in a web site and how to promote the site so that it comes up high in the major search engines.

Trade Show Excellence

This presentation will help even the most seasoned sales rep.  It begins with a recommended list of objectives to be accomplished and then the techniques necessary to achieve the objectives.  Specific skills are taught to get a good return on your trade show investment. The material comes from our program on Trade Show Excellence.

Consultative Selling

This presentation can run as long as you want.  The material comes from our two-day program that we call Consultative Selling.

Innovation & Creativity

This presentation provides specific techniques to help organizations be more creative.  The material is taken from our program on Innovation and Creativity.