6711 Wellsdale Court

Washington, Michigan 48094

Phone (586) 677-0227




 11/07 to 07/08:  ELECTROMOTION (Baldor-Reliance District Sales Office) - STERLING HEIGHTS, MI


Position:  Inside Sales Supervisor


         Supervise staff of (4) direct reports, performing multi-faceted customer support activities at the sales district office including: Quoting, order entry, issuing credit/return authorizations, and providing technical assistance and support to distributors involved in the sales of electric motors, drives, parts and generators. Support territory field sales representatives efforts. Trained staff to new transaction/look-up screens and the electronic configuration tool for custom quoting. Helped administrate corporate sales rebate program developed for distributors and approved special pricing as necessary. Used appropriate forms to manage Non-Conformance reporting and Corrective Action for Quality review.


04/05 to 11/07:  TRIJICON, INC.  – WIXOM, MICHIGAN


Position Customer Service Manager


         Supervise and coordinate activities of (6) direct reports, performing: Order entry, invoicing, preparation of exporting/licensing documentation, technical inquiries, issuing of credits and R/A’s, and office reception activities for an ISO registered manufacturer of riflescopes sold via U.S. Defense and international Military contracts, domestic and global distributors, law enforcement, and direct retail. Managed website portal for response to technical inquiries, web R/A’s, and retail orders. Managed and improved the repair/return service process, resulting in reduced processing time, (key performance indicator). Conducted performance reviews. Created and revised departmental Work Instructions and processing through-puts. Trained staff to periodic Marketing and Sales promotions. Used appropriate forms to manage Non-Conformance reporting, Customer Feedback, and Continuous Improvement ideas for Quality review.


11/94 to 04/05:  PROCESS SYSTEMS, INC. (Div. Crane Co.) – WARREN, MICHIGAN

Positions:   Inside Sales Coordinator, (5 yrs), promoted to Inside Sales Manager (6 yrs)






Position:  Production Coordinator


         Responsible for handling in-coming customer calls relating to service inquiries and motor repair.

         Controlled and maintained the Main Shop Production Schedule.  Held daily meetings with all department leaders to review jobs and monitor schedule adherence.

         Responsible for purchasing non-stock parts and materials required for motor repairs/rewinds.

         Generated repair quotations to customers.




Position:  Telephone Account Administrator – (Jan. ’92 – Dec. ’93)


         Assumed responsibility for the administration of first pro-active customer development program, in which nationwide Dental Laboratory accounts were contacted by phone on a rotational-call basis to promote product sales (investments/die stones/waxes) and enhance attention to service levels.

         Assisted in the creation of press releases and other marketing promotions/mailings targeted to laboratory accounts.

         Contact person in advertisements published in industry-related trade journals and publications. Served as main link between marketing activities and outside field representatives. Generated qualified sales leads for field reps. Attended trade shows.


Position:  Customer Service Representative – (April ’79 – Dec. ’91)


         Prior to promotion to Telephone Account Administrator, responsibilities included: Order entry, technical assistance relating to products and applications directly to distributors, dentists and laboratories, investigate invoicing/shipping discrepancies, issue credits/exchanges, process special institutional orders, and handle back-order inquiries.  Exercised discretion and problem solving techniques in company business transactions involving professional end-users.  Interfaced with outside sales force in all above areas to meet company goals.







            Henry Ford Community College – Dearborn, Michigan  

            Degree: Associates in Business  – December 1993, Summa Cum Laude


Attended seminars: Inside Sales Excellence (May 2001) and Relationship Selling (October 2004)